What to expect when you visit
Entering the Centre
- Please arrive up to 10 minutes before the start of your visit and not earlier.
- Support people are allowed in the Centre only when clients need assistance.
- If you are experiencing symptoms of COVID-19 or have been in close contact with a confirmed case of COVID-19, please contact reception as soon as possible before your appointment, as we may need to cancel and reschedule your appointment. Use this self-assessment tool to help determine if you need to seek further care. Take the self-assessment.
- Clients and visitors will be screened for symptoms of COVID-19 upon arrival and over the phone for one-on-one appointments.
- Please let us know if you have:
- Returned from travel outside of Canada in the last 14 days
- Any contact with someone who has been diagnosed with COVID-19
- Any of the following symptoms: fever, cough, difficulty breathing, shortness of breath, rash
Wearing a Mask
- All persons entering any location are strongly recommended to wear a medical grade procedure/surgical mask at all times and sanitize their hands.
- Medical grade masks will be available to clients and visitors at the main entrance.
- Please note that clients will be asked to exchange a soiled mask or a mask with an exhalation valve with a mask that we will provide to you on site upon arrival.
- Individuals are encouraged to keep six feet apart from others.
Food and Beverages
- Eating and drinking is prohibited inside all locations within shared spaces. *With the exception of community meal programs.
Changes to Programs and Services
- Most group programs, drop-ins and walk-ins are currently operating. Please contact program managers for individual program availability.
- Group programs are currently operating with limited capacity that at minimum align with public health guidelines.
- Programs with a dining component will resume with limited capacity. Indoor eating will be permitted with physical distancing and in tandem with group/room size restrictions. Windows will be kept open whenever possible and HEPA filters used. Takeaway options will be provided to any clients that choose not to eat communally.
- Rapid tests are available to all clients and community members at reception of our 955 Queen St E, 1245 Danforth Ave, Harmony Hall and Moss Park locations.
- All program planning and safety procedures at minimum align with public health guidelines.
- Common areas and high touch surfaces are cleaned many times throughout the day.
- If you have questions or concerns, please do not hesitate to call 416-461-2493.
Vaccine Information and Recommendations:
- Information on COVID-19 vaccines, recommendations for booster doses and vaccine eligibility
- Toronto Public Health COVID-19 vaccine fact sheets and recordings from vaccine town halls
- Information on how vaccines work to protect you and the community
- Common vaccine myths and why they are incorrect
- Additional resources including community Q&As, how to prepare your child for the COVID-19 vaccine and information about COVID-19 vaccines for Indigenous peoples
COVID-19 Testing and Assessment
- COVID-19 self-assessment tool
- Find a COVID-19 assessment centre or testing location in Toronto
- In the case of a medical emergency, call 911
If You Test Positive for COVID-19
- Toronto Public Health recommendations on what to do if you test positive for COVID-19 and how to self-isolate
- COVID-19 antiviral treatment options and eligibility
- To get health advice from a registered nurse or find health services or information, 24 hours a day, seven days a week: visit Health811 online, call 811 or call toll-free TTY: 1-866-797-0007
COVID-19 Situation Reports
- City of Toronto COVID-19 data and monitoring dashboard
- Public Health Ontario COVID-19 surveillance data
- Public Health Agency of Canada COVID-19 situation and outbreak update