COVID-19 INFORMATION

What to expect when you visit

Entering the Centre

• Please arrive up to 10 minutes before the start of your visit and not earlier.
• Support people are allowed in the Centre only when clients need assistance.
• If you are experiencing symptoms of COVID-19 or have been in close contact with a confirmed case of COVID-19, please contact reception as soon as possible before your appointment, as we may need to cancel and reschedule your appointment. Use this self-assessment tool to help determine if you need to seek further care. Take the self-assessment.

Screening

• Clients and visitors will be screened for symptoms of COVID-19 upon arrival and over the phone for one-on-one appointments.
• Please let us know if you have:
  1. Returned from travel outside of Canada in the last 14 days
  2. Any contact with someone who has been diagnosed with COVID-19
  3. Any of the following symptoms: fever, cough, difficulty breathing, shortness of breath, rash

Wearing a Mask

• All persons entering any location are strongly recommended to wear a medical grade procedure/surgical mask at all times and sanitize their hands.
• Medical grade masks will be available to clients and visitors at the main entrance.
• Please note that clients will be asked to exchange a soiled mask or a mask with an exhalation valve with a mask that we will provide to you on site upon arrival.

Physical Distancing

• Individuals are encouraged to keep six feet apart from others.

Food and Beverages

• Eating and drinking is prohibited inside all locations within shared spaces. *With the exception of community meal programs.

Changes to Programs and Services 

• Most group programs, drop-ins and walk-ins are currently operating. Please contact program managers for individual program availability.
• Group programs are currently operating with limited capacity that at minimum align with public health guidelines.
• Programs with a dining component will resume with limited capacity. Indoor eating will be permitted with physical distancing and in tandem with group/room size restrictions. Windows will be kept open whenever possible and HEPA filters used. Takeaway options will be provided to any clients that choose not to eat communally.

Additional Information

• Rapid tests are available to all clients and community members at reception of our 955 Queen St E, 1245 Danforth Ave, Harmony Hall and Moss Park locations.
• All program planning and safety procedures at minimum align with public health guidelines.
• Common areas and high touch surfaces are cleaned many times throughout the day.
• If you have questions or concerns, please do not hesitate to call 416-461-2493.

COVID-19 Resources

Vaccine Information and Recommendations:

• Information on COVID-19 vaccines, recommendations for booster doses and vaccine eligibility
• Toronto Public Health COVID-19 vaccine fact sheets and recordings from vaccine town halls
• Information on how vaccines work to protect you and the community
• Common vaccine myths and why they are incorrect
• Additional resources including community Q&As, how to prepare your child for the COVID-19 vaccine and information about COVID-19 vaccines for Indigenous peoples

COVID-19 Testing and Assessment

• COVID-19 self-assessment tool
• Find a COVID-19 assessment centre or testing location in Toronto
• In the case of a medical emergency, call 911

If You Test Positive for COVID-19

• Toronto Public Health recommendations on what to do if you test positive for COVID-19 and how to self-isolate
• COVID-19 antiviral treatment options and eligibility
• To get health advice from a registered nurse or find health services or information, 24 hours a day, seven days a week: visit Health811 online, call 811 or call toll-free TTY: 1-866-797-0007

COVID-19 Situation Reports

• City of Toronto COVID-19 data and monitoring dashboard
• Public Health Ontario COVID-19 surveillance data
• Public Health Agency of Canada COVID-19 situation and outbreak update