Clients Rights and Responsibilities

Clients Rights and Responsibilities

Client Rights

You have the right to:

  • Receive care that is respectful, non-discriminatory, considerate and timely, in a safe environment.
  • Expect your information will be treated in a confidential manner by all Centre staff involved in your care.
  • Participate with the health care team in developing a treatment plan that address your needs.
  • Receive complete and current information about your care in a manner you understand.
  • Express your concerns or make a complaint about your care, and to receive a response.
  • Be involved in the direction of the Centre by becoming a member of SRCHC.

Client Responsibilities

You are responsible for:

  • Respecting the Centre’s values, policies and people.
  • Letting the Centre know if you cannot attend your appointment(s) or program(s) so that this appointment time or program space can be offered to someone else.
  • Following your treatment plan developed with your health care team to the best of your ability.
  • Making decisions about your treatment or care to the best of your ability.
  • Letting the Centre know if there are any changes to your contact or personal information.

Feedback

If you have a complaint, and you have tried to discuss it directly with the person providing the program or service and you are not satisfied with the response, or you have a concern about the Centre’s operations, please contact SRCHC’s Executive Office 416-461-1925 or srchc@srchc.com.

服務使用者的權利

你有權利:

  • 在一個安全的環境內得到被尊重、沒有歧視、 周到和適時的護理。
  • 期望本中心所有涉及你的醫護的職員保密你的資料。
  • 参與你的醫護團隊制定一個依據你個人需要的治療計劃。
  • 得到有關你的護理資料,這是完整又最及時,且是你能夠明白的。
  • 對你的醫護表達關注或作出投訴,並得到回應。
  • 成為南河谷社區健康中心會員參與制定中心的服務方向。

服務使用者的責任

你有責任:

  • 尊重本中心的服務理念、政策和人員。
  • 通知本中心, 如果你不能出席的醫療預約或活動節目,以便編予他人。
  • 遵行與你的醫療團隊制定的治療計劃。
  • 為自己的治療或護理計劃盡你所能作出決定。
  • 通知本中心, 如果你的聯絡或個人資料有改。

如果你想有一份服務使用者的權利與責任政策的完整版本,請向前台接待處接洽

反饋

如果您有投訴並且已直接向該項計劃或服務負責人談及過,而您對作出的回應並不滿意或是您對中心的運作有所關注,請聯絡南河谷社區健康中心首席行政電話 416 -461-1925或電郵 srchc@srchc.com