Clients Rights and Responsibilities

Clients Rights and Responsibilities

Client Rights

1. You have the right to receive care that is respectful, non-discriminatory, considerate and timely, in a safe environment.
2. You have the right to expect your information will be treated in a confidential manner by all Centre staff involved in your care.
3. You have the right to participate with the health care team in developing a treatment plan that address your needs.
4. You have the right to receive complete and current information about your care in a manner you understand.
5. You have the right to express your concerns or make a complaint about your care, and to receive a response.
6. You have the right to be involved in the direction of the Centre by becoming a member of SRCHC.

Client Responsibilities

1. You are responsible for respecting the Centre’s values, policies and people.
2. You are responsible for letting the Centre know if you cannot attend your appointment(s) or program(s) so that this appointment time or program space can be offered to someone else.
3. You are responsible for following your treatment plan developed with your health care team to the best of your ability.
4. You are responsible for making decisions about your treatment or care to the best of your ability.
5. You are responsible to let the Centre know if there are any changes to your contact or personal information.

Feedback

If you have a complaint and you have tried to discuss it directly with the person providing the program or service and you are not satisfied with the response or you have a concern about the Centre’s operations, please contact SRCHC’s Chief Executive Officer, Lynne Raskin at 416-461-1925 or srchc@srchc.com.

服務使用者的權利

1. 你有權利在一個安全的環境內得到被尊重、沒有歧視、 周到和適時的護理。
2. 你有權利期望本中心所有涉及你的醫護的職員保密你的資料。
3. 你有權利参與你的醫護團隊制定一個依據你個人需要的治療計劃。
4. 你有權利得到有關你的護理資料,這是完整又最及時,且是你能夠明白的。
5. 你有權利對你的醫護表達關注或作出投訴,並得到回應。
6. 你有權利成為南河谷社區健康中心會員參與制定中心的服務方向。

服務使用者的責任

1. 你有責任尊重本中心的服務理念、政策和人員。
2. 你有責任通知本中心, 如果你不能出席的醫療預約或活動節目,以便編予他人。
3. 你有責任遵行與你的醫療團隊制定的治療計劃。
4. 你有責任為自己的治療或護理計劃盡你所能作出決定。
5. 你有責任通知本中心, 如果你的聯絡或個人資料有改。

如果你想有一份服務使用者的權利與責任政策的完整版本,請向前台接待處接洽

反饋

如果您有投訴並且已直接向該項計劃或服務負責人談及過,而您對作出的回應並不滿意或是您對中心的運作有所關注,請聯絡南河谷社區健康中心首席行政Lynne Raskin,電話 416 -461-1925或電郵srchc@srchc.com