Providing Goods and Services to People with Disabilities

Accessible Customer Service

South Riverdale Community Health Centre, (SRCHC) is committed to excellence in serving all customers including people with disabilities. As of January 1st 2012, the Accessibility for Ontarians with Disabilities Act (AODA) legally requires all organizations, both public and private, that provide goods or services either directly to the public or to other organizations in Ontario, and that have one or more employees to provide accessible customer service to persons of all ability levels.
SRCHC is in compliance with the Accessible for Ontarians with Disabilities Act (AODA) Customer Service, Information & Communications and Employment Standards. Attached are outlines of our Accessible Customer Service and Accessibility plans to date!

Accessible Customer Service Plan 2023
Multi-Year Accessibility Plan 2023

We welcome feedback on the services that we provide so that we can ensure that we fully respect and promote the dignity and independence of people with disabilities, please download and send in this form if you have any concerns.

Accessible Customer Service Feedback Form 06-2021