CARSWELL CENTRE
1871 Danforth Ave
Toronto, ON M4C 1J3
Tel: 416-699-7775
Fax: 416-699-7766
COXWELL SITE
#105-840 Coxwell Ave
Toronto, ON M4C 5T2
Tel: 416-469-6464
Fax: 416-469-6164
TAYLOR MASSEY
4 The Market Place
Toronto, ON M4C 5M1
Tel: 647-251-8195
Fax: 1-844-329-6384
Company Descriptions
South East Toronto Family Health Team (SETFHT) is an academic primary care clinic affiliated
with the University of Toronto. Our organization comprises a variety of Interdepartmental
Healthcare Professionals (IHPs), including physicians, medical residents, nurse practitioners,
registered nurses, social workers, registered dietitians, patient care coordinators, pharmacists,
physician assistants, and chiropodists, all supported by an exceptional administrative team.
South Riverdale Community Health Centre (SRCHC) is a non-profit, multi-service organization
that provides primary healthcare and social and community outreach services, with an emphasis
on health promotion and disease prevention, primarily to people in East Toronto. Our mission is
to improve the lives of people that face barriers to physical, mental, spiritual and social wellbeing.
As a leader in community health, our locally and internationally recognized community
services include cutting-edge primary health services, health promotion, harm reduction,
environmental health, community food center and population-based community programs for
marginalized peoples. We value health equity, inclusion, and respect in our work and in the
delivery of our services.
SRCHC and SETFHT are proud partners at Health Access Taylor Massey (HATM), along with
WoodGreen Community Services, The Neighbourhood Organization (TNO), and our local
Ontario Health Team and Primary Care Network, which enhance primary care and
interprofessional resources within the Taylor Massey community. They leverage existing
community supports, services, and partnerships in the community to improve access to
comprehensive, equitable, and integrated primary and social care for local residents.
Position Profile
As a critical member of HATM and an integral part of the SETFHT Senior Leadership Team, the
Manager of Integration & Operations will lead the integration and governance of the HATM
initiative. The Manager will oversee all HATM operations, ensuring smooth coordination and
alignment among teams, programs, and services to enhance overall patient care and
organizational efficiency. The ideal candidate should possess excellent leadership skills, a
thorough understanding of interprofessional collaboration, and a proven track record of
successfully managing healthcare programs.
This role includes being an ambassador for the organization and representing partner
organizations and the academic primary care model at various forums and events. The position
also supports academic activities to ensure a culture of ongoing learning and collaboration.
Employment Term
This is a permanent, full-time position.
Accountability
The Manager of Integration & Operations will jointly report to and be accountable to the
Director of Interprofessional Practice and Programs at SETFHT and the Director Quality
Improvement and Evaluation at SRCHC, reflecting the collaborative nature of this initiative.
Role & Responsibilities
This is an exciting opportunity to help shape a unified, patient-centred model of care that
supports both staff and community members.
Provide strategic and operational leadership for the Health Access Taylor Massey (HATM),
ensuring the seamless integration of programs, services, and teams across multiple partner
organizations
Develop, implement, and monitor operational systems and processes that support highquality,
coordinated, and equitable patient care
Collaborate with executive leadership from all partner organizations to align strategic
priorities, funding goals, and reporting requirements
Lead cross-organizational initiatives that promote service integration, shared accountability,
and collaborative governance
Conduct regular check-ins and team meetings, set clear expectations and support
professional development opportunities for team members
Oversee clinic operations, including facility management, program delivery logistics, staffing
coordination, and quality improvement
Lead HATM’s governance and operational tables, enabling effective collaboration, decision
making and alignment across partner organizations
Provide effective leadership to a multidisciplinary team, fostering a positive and inclusive
work environment
Manage program budgets, resources, and timelines to achieve successful outcomes
Collaborate with key stakeholders, including the community to identify program needs,
goals and metrics for success
Liaison with the Taylor Massey Residents Wellness Council and other community groups on
clinic wide initiatives, to ensure resident voices are reflected in planning and service design
Communicate program objectives, progress and outcomes to internal and external
stakeholders
Facilitate interprofessional communication, engagement, and problem-solving to strengthen
collaboration between administrative, clinical, and community-facing teams
Utilize data-driven approaches to identify areas for improvement and implement evidencebased
solutions
Identify, connect and engage with potential stakeholders within the community, as required
Manage and monitor HATM budgets, staffing models, and operational resources
Identify and mitigate risks, ensuring compliance with relevant legislation, policies, and bestpractice
guidelines
Support the learning environment of HATM by promoting academic partnerships, student
placements, and knowledge-sharing across disciplines
Lead, mentor, and support staff by providing guidance, feedback, and opportunities for
professional development and growth
Manage patient and partner complaints, ensuring timely resolution, documentation and
follow-up
Work collaboratively with SRCHC & SETFHT leadership teams to develop and maintain a
unified operational framework, ensuring shared accountability and reporting alignment across both organizations
Skills & Qualifications
Master’s degree in Healthcare Administration, Public Health, Business Administration, or a
related field
Minimum 5 years of progressive leadership experience in health or community service
organizations, preferably within an interprofessional or primary care setting
Demonstrated success in interprofessional collaboration, partnership development, or
integrated care models
Experience in strategic planning, change management, and quality improvement initiatives
Exceptional interpersonal, communication (written and verbal), and facilitation skills with
the ability to engage and collaborate with diverse internal and external stakeholders
Familiarity with electronic medical record (EMR) systems, Practice Solutions (PS) is an asset
Comfortable working in a dynamic, high-volume environment that requires adaptability,
initiative, and sound judgment
Other Requirements
Exceptional oral, written, presentation, and time-management skills
Flexible and able to thrive in a dynamic, high-volume environment
Excellent conflict management and resolution skills
Experience working with low-income, multi-racial, multi-lingual, and newcomer
communities
Commitment to an anti-oppression, anti-racist, LGBTQ+ positive framework
Ability to work effectively within a diverse, multidisciplinary team
Knowledge of the healthcare sector is an asset
A high degree of professionalism, ethics and confidentiality
Available to work evenings and weekends, as required
The above responsibilities are only considered inclusive; the individual may be assigned other
related duties in the interest of HATM’s efficient operations.
Hours of Work
The successful candidate must be available to work weekdays, primarily between 8:30 AM and
4:30 PM, with the possibility of evening and weekend shifts.
Compensation
The rate of pay is based on experience
This position includes enrollment in the SETFHT Health & Dental benefits plan
This position includes Healthcare of Ontario Pension Plan (HOOPP)
This position includes paid time off
Additional Information
Please note that the South East Toronto Family Health Team does not use artificial intelligence
(AI) to screen, assess, or select applications for this position. All hiring decisions are made by
people.
We thank all applicants for their interest, but only those selected for an interview will receive
acknowledgement. Please note that a criminal background check will be conducted for this
position.
SETFHT supports a respectful and inclusive work environment for everyone and is committed to
Anti-Oppression principles. We encourage qualified applicants of all ages, races, colours, ethnic
origins, religions, abilities, gender identities and sexual orientations, as well as persons with
disabilities, to apply for this position as it reflects the broad diversity of communities we work
with.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with
Disabilities Act Under (AODA), accommodations will be provided throughout the hiring process
upon request.
SETFHT maintains a scent-free environment. All employees, students, volunteers, and visitors
are to refrain from wearing fragrances and other scented personal care products (eg, perfumes,
lotions, hairspray, etc.) while on the premises.
Job Contact Information
Human Resources
South East Toronto Family Health Team
E-mail: [email protected]
Subject: Manager of Integration & Operations (HATM)