We also conducted a staff census — an important step in understanding who we are as an organization, and how that compares to the community we serve.
The findings highlight both strengths and opportunities:
66% of clients identify as Black, Indigenous, or People of Colour, compared to 50% of staff
17% of clients identify as Black, compared to 3% of staff
48% of clients identify as living with a disability, compared to 30% of staff
36% of clients were born outside Canada, compared to 45% of staff
These insights help us better understand where representation gaps exist — and where we need to focus our efforts.
This is not a one-time exercise. The survey is conducted annually, with action plans developed to guide ongoing progress.
Alongside this, staff are engaging in training to deepen cultural humility and strengthen inclusive care. This includes learnings on anti-Black racism, Indigenous cultural safety, and gender diversity — helping ensure that care is not only accessible, but respectful, informed, and responsive.
As part of this commitment to learning and development, we also support students and interns, helping to train and mentor the next generation of community health care providers.