Our Strategic Plan | 2026–2031

Creating a Future Where Everyone Belongs

For more than 50 years, SRCHC has grown alongside our community, responding to changing needs with compassion, partnership, and a commitment to health equity.

Today, our community is facing new and growing challenges. Housing insecurity, rising living costs, increasing demand for care, and persistent barriers to health continue to affect the well-being of many people. These realities call on us to listen, adapt, and work together in new ways.

Our Strategic Plan for 2026–2031 draws on the values that have guided us for decades while setting a clear direction for the future. Together with our clients, staff, Board of Directors, volunteers, partners, and community, we are strengthening the systems that support people, improving access to care, and creating healthier, more connected communities where everyone belongs.

Our Vision

Empowered, healthy and thriving communities
where everyone belongs.

We improve the lives of people facing systemic barriers to health and are committed to improving their physical, mental, spiritual, and social well-being. We do this important work by meaningfully engaging our community, providing equitable access to care, and delivering quality, evidence-based programs and services.

Our Mission

We improve the lives of people facing systemic barriers to health and are committed to improving their physical, mental, spiritual, and social well-being.

We do this by meaningfully engaging our community, providing equitable access to care, and delivering high-quality, evidence-informed programs and services that respond to people’s unique needs.

Our Strategic Commitments

Strengthening the systems our community relies on

Healthy communities depend on strong, connected systems of care.

We are helping shape a more connected, responsive system of care across East Toronto. Through deep collaboration with partners, we are weaving together an ecosystem of support — from primary care to mental health, housing supports, and social connection — so people can access the full spectrum of services they need to thrive.

Connecting care to the realities of people’s lives

Care should be welcoming, accessible, and centred around people's lives.

Care should feel seamless, wherever it begins. By linking our sites, expanding outreach, and aligning our programs, we are creating a consistent experience of welcoming, barrier-free care. From mobile services to programs for newcomers, seniors, and people facing complex mental health and substance use challenges, we meet people where they are — and walk alongside them.

Supporting the people who care for our community

Exceptional care begins with the people who provide it.

Care starts with people. We are nurturing a culture of equity, well-being, belonging, and growth — one that sustains and celebrates those who give so much of themselves. By investing in our staff, volunteers, and partners, we are strengthening the heart of our organization.

Championing equitable care

Listening, learning, and sharing knowledge help us continually improve.

We are listening, learning, and leading. Grounded in community insight and evidence, we are advancing equity-driven care and deepening our role as advocates, educators, and allies — sharing what we learn to help create a more just and compassionate system for all.

Our Values

Everything we do is guided by the values that have shaped us since our beginning.

Commitment to Reconciliation and Relationship

Health Equity and Social Justice

Meaningful Engagement

Holistic Person-Centred Approach

Evidence- and Values-Informed Practice

Looking Ahead

Creating a future where everyone belongs is a shared commitment.

Over the next five years, we will continue listening, learning, and working alongside our community to reduce barriers, strengthen connections, and improve health and well-being for everyone we serve.

Together, we are creating a future where people feel supported, communities are stronger, and everyone has the opportunity to thrive.