South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.
Reporting to the Director, Community Health & Chronic Disease (CH & CD), the Program Manager – Community Health is responsible for managing the community health/ community health promotion team and programming across SRCHC. This includes managing the Harmony Community Food Centre and food access programs across the organization, 4 Seniors Active Living Centre Programs, a Toronto Ride Seniors Transportation Program and a Community Health Promotion program. within SRCHC. This position provides operational oversight for services at 955 Queen Street, 2 Gower and Crescent Town (4 The Market Place).
This position ensures high-quality services and excellent customer service in all program areas in particular the Seniors Active Living Centres (SALCs), Seniors Transportation services, Health Promotion programs, Food Service to other agency programs and Community Food Centre that meet the needs of service users. In this role, the Program Manager is further responsible for the supervision and support of a diverse team of staff, volunteers and students, including hiring, performance management, disciplinary action and decisions regarding termination of employment.
This position is expected to work onsite during the COVID-19 pandemic as required.
- Responsible for planning, coordinating and supervising the development, implementation, evaluation performance management and funder reporting of all designated programs
- Develop comprehensive understanding of direct service provision and provide support as needed
- Ensure principles of Health Promotion are incorporated in program activities along with the values of SRCHC
- Assess program results on an on-going basis and take appropriate action to ensure the required quality improvements are made
- Ensure programming and services reflect best practices and make best use of limited resources
- Monitor collection and reporting of statistics and other program data
- Collaborate with the Director, Quality, Accountability and Evaluation to evaluate program current practices and capacities to meet goals of improving services
- Write & ensure all reports related to funders are completed in a timely manner and submitted to Director on schedule for review and submission
- Accountable for ensuring program targets and goals are met
- Coordinate grant proposal writing with Management Team in consultation with Director, CH&CD
- Oversee strategy and outreach for community, financial or in-kind donations
- Ensure all relevant administrative systems are maintained accurately
- Develop, review and monitor program budgets in consultation with Director, CH &CD and VP, Strategy & Systems
- Forecast when vehicles need replacement
- Identify program policy development needs and oversee development, updating and implementation of policies
- Identify emerging needs and priorities for optimizing client primary health care, case coordination, community programs and outreach services within the operating plan for SRCHC’s priority populations
- Facilitate and develop team work plans (in consultation with management) that provide input into planning and reporting infrastructure
- Direct and manage the work of interdisciplinary teams (including students and volunteers)
- With support from the Director, Community Health & Chronic Disease, conduct all required recruitment activities to ensure the programs are appropriately staffed
- Provide supervision and ongoing guidance, feedback, recognition and coaching of the program staff
- Support staff development opportunities and engage staff appropriately in decision making
- Conduct probationary and annual performance reviews
- Support the development and maintenance of a strong team
- Work with program staff to resolve problems as they arise
- Coordinate team meetings
- Monitor attendance and address concerns
- Ensure that staff’s statistical encounters, charting, monthly time records and all administrative tasks are completed in a timely manner
- Address performance issues as they occur and make effective recommendations with respect to disciplinary steps up to and including termination, in consultation with the Director, Community Health & Chronic Disease
- Participate as a member of the Centre’s management team
- Attend regular management meetings and contributes to all planning activities
- Provide information as requested to the Strategy and Systems Team
- Maintain knowledge of current social/health determinant issues as they affect population health
- Work to continuously maintain and enhance knowledge and skills required to perform the tasks associated with the position
- Graduate degree from a recognized university or a combination of an undergraduate degree e.g. Health Promotion/Public Health or Human Services with management experience
- 2-5 years progressive experience coordinating programs, managing and supervising staff
- 2-5 years experience working with seniors or other vulnerable populations, preferably in a non-profit setting
- Health promotion knowledge and/or experience
- Experience in community-based interdisciplinary programs that include elements of health promotion, clinical care and outreach
- Experience with community-based food access programming, preferably consistent with the Community Food Centres Canada model
- Program planning experience
- Experience and capacity to manage change and lead by example
- Demonstrated commitment to, and knowledge of, community-based social and health organizations
- Knowledge and experience of primary care issues, health promotion strategies and community outreach
- Familiar with program evaluation mechanisms, and proven ability to ensure that service targets are met
- Familiarity with Toronto Ride and Seniors Transportation programs, an asset
- Solid interpersonal, supervisory, critical thinking competencies
- Broad systems perspective on determinants of health and community health practice and in specific program areas, including theory, knowledge and practice
- Knowledge and proficiency in program development, delivery and evaluation
- Demonstrated ability to supervise and support staff to ensure client-centred, effective and efficient work processes
- Ability to work effectively as a member of a management team in a multi-disciplinary team environment
- Value diversity, equity, partnerships and advocacy in keeping with SRCHC’s Strategic Directions
- Proficiency in the use of computer technology and various software applications
- Commitment to customer service and ability to comprehend needs of marginalized communities
- Excellent verbal and written communication skills
- Experience in site management
- Superior interpersonal skills and excellent judgment and decision making
- Excellent organizational skills
- Able to work independently as well as part of a team
- Able to work effectively in a multicultural environment
- Knowledge of community-based resources
- Commitment to learning and a willingness to acknowledge mistakes
- Fluency in a second language is an asset
- Police clearance documentation will be required for employment
- Proof of triple COVID-19 vaccination status will be required for employment
The deadline for applicants is Thursday, December 1, 2022 at 12:00 p.m. (noon).
Please mail in your cover letter and resume in confidence to:
The Hiring Committee – Program Manager, Community Health
South Riverdale Community Health Centre
955 Queen Street East
Toronto, ON M4M 3P3
Or by email to: firstname.lastname@example.org
Please enter “Program Manager, Community Health” in the subject line of your email.
No faxes, phone calls, or requests to meet please.
This is a non-bargaining unit position.
SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.
SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.
SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.