Medical Secretary


February 15, 2023

Position Type: Full-Time, Regular
Salary Range: $38,877 - $45,738; Includes Health Benefits and HOOPP (Healthcare of Ontario Pension Plan)


South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.


This position provides reception and clerical support to the staff and programs of South Riverdale Community Health Centre and is responsible for receiving Centre clients and guests.  Duties include making appointments, monitoring clinician schedules and providing general administrative support to the members of the Clinical team using an electronic health record.


Some evening and weekend work will be required. This position is expected to work onsite during the COVID-19 pandemic as required.



  • Provide reception services for the clinicians, which includes’ communicating with clients, answering incoming calls for all clinical staff and directing calls accordingly
  • Respond to general enquires, acquiring services for clients (e.g. taxis, referrals to other agencies) and providing information to the public and other agencies regarding services
  • Respond to the administrative needs of the clinical staff by providing computer work, photocopying, faxing and filing tasks
  • Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests
  • Open and distribute mail accordingly
  • Screen clients’ calls; make appropriate appointments for clinical services
  • Prepare new client charts, retrieve and file charts for clinicians
  • Make arrangements and referrals with external services (e.g. x-rays, ECG’s, and prescription renewals) as directed
  • Provide administrative support for intakes of clients receiving allied support services within the centre
  • Provide intake and registration of new clients following established protocols
  • Work collectively to manage client waitlists for programs and services
  • Book appointments for all clinical patients using electronic health record
  • Ensure client records and files are accurate and current
  • Update medical record system with appropriate information as needed
  • All other duties as required



  • University, College and/or medical administrative education
  • 1 – 5 years’ experience as a medical secretary or administrative assistant in a clinical or social service related environment preferred
  • Knowledge of community, the health sector including primary care and community health centres
  • Demonstrated experience working with populations who are marginalized, and may have experienced issues of substance use, homelessness, etc., and who may have difficulty accessing primary health care
  • A strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs
  • Demonstrated respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others
  • Ability to work effectively independently and in a multi-disciplinary team environment
  • Proven ability to prioritize and multi-task with simultaneous attention to detail
  • Excellent interpersonal skills in dealing with the public
  • Ability to assist people in a mature, friendly and helpful manner
  • Excellent oral and written communication skills
  • Strong organizational skills
  • Ability to be flexible and a self-starter
  • Proficiency in the use of computer technology and various software applications in particular an electronic health record
  • Knowledge of a second language an asset
  • Police clearance documentation will be required for employment
  • Proof of triple COVID-19 vaccination status will be required for employment


The deadline for applicants is Wednesday, February 15, 2023 at 12:00 p.m. (noon).


Please mail in your cover letter and resume in confidence to:

The Hiring Committee- Medical Secretary

South Riverdale Community Health Centre

955 Queen Street East

Toronto, ON  M4M 3P3


Or by email to:


Please enter “Medical Secretary” in the subject line of your email.


No faxes, phone calls, or requests to meet please.


This is a bargaining unit position with CUPE Local 5399.


SRCHC welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.


SRCHC is an equal opportunity employer.  We would like to thank all those that apply but only those selected for an interview will be contacted.


SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.


SRCHC encourages a scent-free environment.  Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.