Harm Reduction Worker – Outreach


July 19, 2019

Position Type: Casual, Contract
Salary Range: Hourly Rate: $17.71


The South Riverdale Community Health Centre is a non-profit, multi-service Centre that provides primary health care, social and community outreach services with an emphasis on health promotion to residents of East Toronto.


Working primarily doing street-based outreach on foot, the Harm Reduction Worker – Outreach will interact with service users, distribute harm and risk reduction materials, provide information and referrals, maintain up-to-date data entry and assist with further tasks as directed by the Program Coordinator, Harm Reduction.  The Harm Reduction Worker – Outreach is responsible to attend meetings and training sessions as required.



  • Work with the Harm Reduction Outreach Worker East Toronto Outreach Project (ETOP) in East York/Danforth and interact with service users
  • Prepare and setup outreach materials and put supplies away when done
  • Distribute harm and risk reduction materials and collect used needles and stems
  • Prepare kit materials
  • Make referrals to services, programs and workers
  • Provide instrumental counseling
  • Provide/distribute harm reduction information
  • Enter data into the computer program or paper system as appropriate
  • Provide on-going communication with the Harm Reduction Outreach Worker (ETOP) regarding scheduling
  • Attend training offered by the program as required
  • Prepare for and attend 3-7 hours of monthly meetings (e.g. HRW, Cf and SRCHC ASM) and share the information with colleagues
  • Maintain a clean and organized outreach supply set-up, including updating of information and brochures, stocking of outreach bags, etc.
  • Complete log detailing work during shift
  • Fill in SRCHC time sheets documenting work hours
  • Apply intervention/diffusing/de-escalation/resolution techniques, to respond to service users in distress or in conflict with others
  • Participate in program evaluation
  • Other tasks as required by the Program Coordinator, Harm Reduction



  • Lived experience of drug use and/or sex work
  • Drug and sex positive
  • Knowledge of Harm Reduction practice and strategies
  • Knowledge of COUNTERfit Harm Reduction Program
  • Understanding of homelessness, drug use and mental health issues and how to connect with people who use drugs on the street and in drop-ins
  • Knowledge of resources in the East York/Danforth neighbourhood
  • Basic knowledge of email, internet and computer use an asset
  • Ability to communicate effectively
  • Ability to walk for 2-3 hours of a shift, and carry 20-40 lbs of supplies
  • Ability to work evenings and weekends
  • Knowledge of and experience providing peer-to-peer support
  • Ability to prevent and de-escalate conflicts and confidence in asserting and maintaining strong boundaries
  • Experience with overdose prevention and response
  • Knowledge of community services and resources and good advocacy skills
  • Ability to actively and accurately listen
  • Open to feedback
  • Demonstrated display of sensitivity to others
  • Good interpersonal skills – open, non-judgmental and willing to learn
  • Ability to work well with others and function as a member of a team, collaboratively working in a team setting
  • Respect diversity including sexual orientation, gender, race, ability, drug use and sex work
  • Does not use homophobic, trans-phobic, sexist or racist language, or language demeaning to drug users and/or sex workers
  • Lived experience of homelessness or street-involvement considered an asset


The deadline for applicants is Friday, July 19, 2019 at 12:00 noon

Please mail in or drop off your cover letter and resume in confidence to:

The Hiring Committee

Harm Reduction Worker – Outreach

South Riverdale Community Health Centre

955 Queen Street East

Toronto, ON  M4M 3P3


Or by email to:  humanresources@srchc.com


Please enter “Harm Reduction Worker – Outreach” in the subject line of your email.


No faxes, phone calls, or requests to meet please.


SRCHC welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.


SRCHC is an equal opportunity employer.  We would like to thank all those that apply but only those selected for an interview will be contacted.


SRCHC encourages a scent-free environment.  Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.