Coordinator – Decision Support and Health Analytics


September 20, 2021

Position Type: Full Time, Regular
Salary Range: SALARY: $65,362 – 76,897; Includes Health Benefits and HOOPP


South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.


The Coordinator – Decision Support and Health Analytics works towards creating a framework for information management and analytics that strengthens the capacity for strategic, evidence-based decision making at SRCHC.  This position will work closely with management and leadership teams to use data to inform operational excellence, accountability and continuous improvement. This position is responsible for funder-compliant data collection, quality and analysis to support organizational accountability and performance measurement. This position champions, leads or supports a range of data driven projects and has access to all system infrastructure, backups, and electronic documentation including information regarding board and leadership team decisions, human resources, finance, accountability agreements and reporting, clinical data, etc. This position will work with teams to ensure practice is in compliance with relevant legislation and regulations governing information privacy and security


This position is expected to work onsite during the COVID-19 pandemic as required.



Health Analytics, Data Planning and Innovations

  • Supports SRCHC’s data strategy, including making data more reliable, understandable and actionable
  • Responsible for extraction, analysis, and presentation of client and service data to enable the senior leadership and management teams to review, evaluate, consider and implement programs and services that address strategic directions and operational accountability
  • Works with a variety of organizational teams to design encountering infrastructure, determine data and health analytics requirements, anticipate future needs and identify areas of opportunity to use data that inform program/workflow improvements and measure operational performance/outcomes
  • Supports projects and initiatives by assessing proposals and designs for architectural compliance (data and solutions) and promotes best practices during the testing and implementation phases
  • Ensures SRCHC is implementing best practice approaches to managing and using data
  • Monitors and assesses trends with health care data technologies, promoting innovative approaches to data collection, management and use.

Data Management

  • Develops canned reports, ad hoc reports and dashboards for management  team to review operational data in real time
  • Understands and applies knowledge of the CHC Evaluation Framework, including performance indicators, data relationships and business rules
  • Understands and applies knowledge of Ontario Healthcare Reporting Standards (OHRS) and rate harmonization
  • Manages data system security frameworks and access to confidential organizational information and data
  • Maintains a catalog of data sources, data integration flows, lineage, definitions, dictionaries and documentations

Data Quality Management

  • Analyses and provides data solutions to solve organization problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement
  • Assesses, recommends and implements processes and tools to improve the organization’s data quality and usability
  • Defines, supports and maintains appropriate data governance polices and standards while working with  stakeholders and staff to ensure SRCHC’s data meets data quality and integrity standards
  • Ensures data systems are capable of meeting the Centre’s needs including the capacity to extract organizational collection of client and service data
  • Ensures timely and accurate implementation and monitoring of funder compliant data entry, and that consistent data standards and business rules are maintained throughout the organization
  • Monitors adherence to standard data operating procedures, data quality standards, and data privacy/security requirements
  • Works collaboratively with Coordinator of IM Training, Development and Systems to ensure training aligns to standard data operating procedures, data quality standards, and data privacy/security requirements
  • Manages data extraction including direction of error correction process

Information Systems

  • Works collaboratively with Coordinator, IM – Training, Development and Systems to establish infrastructure for Electronic Medical Records (EMR) that will meet SRCHC’s reporting needs
  • Supports and reviews provincial-level data depository
  • Provide supports of other data management and information systems functions and duties



  • Postgraduate degree in a relevant discipline from a recognized university or a combination of education and relevant experience
  • Three or more years of related experience; preferably in a health care setting
  • Demonstrated understanding of statistical methods and data quality management with experience with SQL or similar relational databases
  • Proficiency with Excel (pivot tables, VBA, advance formulas etc.) and familiarity with BI or visualization tools (e.g. Tableau)
  • Experience in designing encountering infrastructure and workflows in an electronic client record system that ensure that  accurate information is extracted
  • Ability to use  data to tell a story in data visualizations, dashboards and reports with experience  using data to address determinants of health and demonstrate equitable health outcomes
  • Supporting teams to use data to inform program/organizational improvements
  • Knowledge and understanding of Ontario Healthcare Reporting Standards (OHRS) is required
  • Knowledge of MIS/OHRS guidelines and reporting
  • Demonstrated ability to synthesize innovative approaches to data analysis, interpretation, and communication
  • Strong planning and project management skills with proven ability to multi-task
  • Knowledge of community, the health sector including primary health care and community health centres
  • Demonstrated respect for diversity, equity and accessibility with the ability to work collaboratively and positively with others
  • Strong oral and written communication skills
  • Ability to work independently or in a multi-disciplinary team environment
  • Strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs
  • Respect for client confidentiality
  • Previous CHC experience an asset
  • Police clearance documentation will be required for employment
  • Proof of double COVID-19 vaccination status will be required for employment


The deadline for applicants is Monday, September 20, 2021 at 12:00 p.m.


Please mail in your cover letter and resume in confidence to:

The Hiring Committee

Coordinator – Decision Support and Health Analytics

South Riverdale Community Health Centre

955 Queen Street East

Toronto, ON  M4M 3P3


Or by email to:


Please enter “Coordinator – Decision Support and Health Analytics” in the subject line of your email.


No faxes, phone calls, or requests to meet please.


This is a non-bargaining unit position.


SRCHC welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.


SRCHC is an equal opportunity employer.  We would like to thank all those that apply but only those selected for an interview will be contacted.


SRCHC encourages a scent-free environment.  Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.