Administration – IT and Infrastructure Support


July 7, 2020

Position Type: Full Time Contract Position; Until March 31, 2021

Salary Range: $37,307 - $43,890


South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.


Working in a team based environment, this position is responsible for providing information technologies support within SRCHC, both in-person and remotely.  This position will further provide organizational support for SRCHC’s phone systems, virtual platforms, inventory and technology systems across multiple sites.



Information Systems

  • Triage, troubleshoot and problem solve IT and communications issues
  • Provide IT support and set-up staff at all SRCHC service locations
  • Provide support on platforms/software to facilitate virtual care and group programming
  • Set-up of AV equipment for all staff meetings, both onsite and virtually
  • Maintain oversight for photocopiers and all other infrastructure equipment
  • Implement changes and updates to individual workstations, including systems, software and hardware
  • Work with the Coordinator of IT to execute IT and IT-related projects/systems
  • Liaise with 3rd party IT and phone contractors to ensure operational staff workstations and IT systems
  • Maintain tracking system for updates of software, licenses, etc.
  • Coordinate and setup new staff, and relocation of existing staff workstations (e.g. computers, phones, printers, photocopier, etc.)
  • Maintain oversight for photocopiers and all other infrastructure equipment
  • Ensure upkeep of all telephone land-lines and cell phones, communicating with staff on repairs or replacement needs

Administrative Support

  • Maintain and update inventory database system
  • Provide administrative support when needed at related meetings


  • Provide new staff orientation training on use of computer, printer, photocopier, email system, internet, land-line phones and cell phones
  • Train staff on virtual platforms to support client visits and group programming (e.g. Zoom, GoTo Meetings, Teams, etc).



  • Undergraduate degree / diploma in a relevant discipline from a recognized university or college; or a combination of education and relevant experience
  • Minimum 3-5 years’ related experience, preferably in a healthcare setting
  • Strong problem solving and can act under pressure
  • Excellent customer service skills
  • Experienced in prioritizing workloads and demands
  • Excellent oral and written communication skills
  • Proficiency in the use of computer technology and various software applications
  • Excellent organizational and time management skills
  • Excellent ability to be responsive to changing environment and stakeholder needs
  • Respect for client confidentiality
  • Excellent negotiation skills
  • Ability to work effectively independently and in a multi-disciplinary team environment
  • Previous CHC experience an asset
  • Police clearance documentation will be required for employment


The deadline for applications is Tuesday, July 7, 2020 at 5:00 p.m.


Please mail in your cover letter and resume in confidence to:

The Hiring Committee

Administration – IT and Infrastructure Support

South Riverdale Community Health Centre

955 Queen Street East

Toronto, ON  M4M 3P3


Or by email to:


Please enter “Administration – IT & Infrastructure Support” in the subject line of your email.


No faxes, phone calls, or requests to meet please.


This is a bargaining unit position with CUPE Local 5399.


SRCHC welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.


SRCHC is an equal opportunity employer.  We would like to thank all those that apply but only those selected for an interview will be contacted.


SRCHC encourages a scent-free environment.  Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.